Refund Policy

Last updated: September 2026

Refund Policy

We want you to be satisfied with TiviMode. This policy explains when a refund can be requested and how the process works.

1. Eligibility Window

Refund requests are considered when made within 48 hours of purchase and before your subscription credentials have been activated or used to stream content. Once a subscription has been activated, it is considered delivered and is generally non-refundable.

2. Non-Refundable Circumstances

Refunds are not available for subscriptions that have already been used, accounts suspended for breaching the Terms of Service, partial billing periods after cancellation, or requests made outside the eligibility window above.

3. How to Request a Refund

Contact TiviMode support through the Support page with your order details and the reason for your request. We'll confirm eligibility and next steps by return message.

4. Processing Time

Approved refunds are processed back to the original payment method and typically appear within 5–10 business days, depending on your bank or payment provider.

5. Chargebacks

We ask that you contact support before filing a chargeback with your bank or card issuer — most billing issues can be resolved faster this way. Accounts associated with unwarranted chargebacks may be suspended.

6. Subscription Cancellation

Cancelling a subscription stops future renewals but does not itself trigger a refund for the current billing period unless it falls within the eligibility window in Section 1.

7. Contact

Questions about a specific order can be sent through the Support page.